FAQ — Frequently Asked Questions

Which strap fits the Swatch x Audemars Piguet Royal Pop 40mm?

All Royal Pop Style straps are designed specifically for the Swatch x Audemars Piguet Royal Pop 40mm quick-release system and are compatible with every colorway. Choose between bioceramic (mono or dual), silicone (mono or dual), and steel cases. Swap in under 3 seconds, no tools required. Free worldwide shipping, 90-day returns.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay, securely processed through Shopify Payments with full SSL encryption. No payment data is stored on our servers. All transactions are 3D Secure-compatible.

Are taxes and customs fees included in the price?

Yes. All prices are displayed DDP—Delivered Duty Paid. All applicable taxes and import duties are included in the displayed price. You'll never receive an unexpected bill on delivery.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placing them by emailing contact@royalpopstyle.com with your order number. After 24 hours, the order may already have shipped and must follow the return process.

When is my order confirmed?

A binding contract is formed when we send you a shipping confirmation email. You receive an order acknowledgment immediately after payment, then a shipping confirmation with tracking once the order ships.

How much does shipping cost?

Free express shipping worldwide on every order. No minimum purchase, no conditions, no exceptions. The shipping cost shown at checkout is always €0.00.

How long does delivery take?

Orders ship within 24-48h on business days (Mon–Fri). Orders placed after 2:00 PM CET on Friday are processed Monday morning. You'll receive a tracking number by email as soon as your order ships.

Do you ship to my country?

Yes—we ship worldwide. Free express shipping applies everywhere; the delivery time varies by region (see above).

Can I track my order?

Yes. As soon as your order ships, you'll receive an email with a tracking link to follow your delivery in real time, from shipment to your door. If you haven't received tracking within 48h, check your spam folder or contact us.

My order hasn't arrived. What do I do?

First check your tracking link. If your parcel hasn't moved for more than 5 business days, email us at contact@royalpopstyle.com with your order number. We open a carrier investigation within 24–48 h. If the parcel is confirmed lost: full replacement or refund — your choice, at no cost.

What is your return policy?

We offer a 90-day return window from the delivery confirmation date. Items must be unworn and in their original packaging. To start a return, email contact@royalpopstyle.com with your order number—we reply within 24–48 h with instructions.

See our full Return & Refund Policy for all the details.

What is the EU 14-day right of withdrawal?

As an EU consumer, you have the legal right to withdraw from your purchase within 14 calendar days of receipt, without justification, under EU Directive 2011/83/EU.

Who pays return shipping?

Damaged or defective on arrival: we provide a free prepaid return label. Contact us within 48h of delivery with a photo or video.

Change of mind / EU withdrawal: return shipping is at the customer's expense. Full product refund on receipt in original condition.

How soon will I be refunded?

Refunds are processed within 5 business days of receiving your return. The credit is applied to your original payment method. Allow 3–5 additional business days for your bank to process it.

What's the difference between ceramic and bioceramic, and why bioceramic?

Traditional ceramic is hard and scratch-resistant but also brittle, heavy, and prone to cracking or chipping on impact. Bioceramic is an advanced ceramic-polymer composite: it keeps the glossy, scratch-resistant finish of ceramic while adding the lightness and impact resistance of a premium polymer. The result is a strap that's lightweight, comfortable all day, doesn't crack on impact, is hypoallergenic, and stays colorfast and UV-stable—the durability and look of ceramic, without the weight or fragility.

Which watch model is this compatible with?

Every Royal Pop Style product is designed exclusively for the Royal Pop 40mm — the octagonal-case model. No other watch is supported.

What is bioceramic?

Bioceramic is a composite material blending ceramic and polymer. Key properties: scratch-resistant, hypoallergenic, ultra-lightweight, UV-stable, and long-lastingly vibrant in color. It's a premium composite that gives our bioceramic straps a refined, durable finish.

How do I install the strap? Is it hard?

Installation takes under 3 seconds. Use the included spring bar tool to release the quick-release pins on your current strap, slide it off, then click the new strap into place. No watchmaker required.

How do I know if the strap will fit my wrist?

Wrap a soft measuring tape around your wrist, just below the wrist bone. Snug, not tight.

My wrist is bigger than 22 cm. Can I still order?

The silicone strap reaches its limit at about 22 cm. If your wrist is at or beyond this limit, contact us before ordering — we'll confirm the fit and help you avoid an unnecessary return.

Do you offer a warranty?

Yes. All products come with a 2-year legal conformity warranty under EU Directive 2019/771/EU and Belgian consumer law, covering manufacturing defects present at delivery. It applies to all EU consumers and is in addition to our voluntary 30-day return policy.

Where is Royal Pop Style based? What law applies?

Royal Pop Style is operated by Brahim Korkdan, 53 Rue de Schoppach, 6700 Arlon, Belgium — VAT BE0869.820.081. Belgian law governs all transactions. EU consumers retain the right to take action in their country of residence.

EU consumers can also use the European online dispute resolution platform: ec.europa.eu/consumers/odr

Is Royal Pop Style affiliated with Audemars Piguet or Swatch?

No. Royal Pop Style is an independent aftermarket accessories brand. We are not affiliated with, endorsed by, or officially connected to Audemars Piguet & Cie SA, Swatch Group Ltd., or their subsidiaries. The names "Swatch," “Audemars Piguet," “Royal Oak," and “Royal Pop” are registered trademarks of their respective owners, mentioned solely to describe compatibility.